Refund Policy

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with EEOC Info for any reason, you can request a full refund within 30 days of your initial purchase or subscription start date.

Refunds apply to the most recent billing period. If you have been on a subscription for multiple months, only the most recent charge is eligible for a refund under this guarantee.

There are two ways to request a refund:

1. Via the billing portal: Open your account and choose Manage billing to view invoices, update your payment method, or cancel. Payments and refunds are processed securely by Stripe.
2. Via email: Contact us directly at [email protected] with your account email and a brief description of why you are requesting a refund. We will process eligible requests within 5 business days.

Once a refund is approved and processed, the refunded amount will be returned to your original payment method. Processing times vary by payment provider but typically take 5-10 business days to appear on your statement.

After a full refund, your subscription will be cancelled and you will be downgraded to the free plan. You will retain access to any free-tier features but will lose access to paid features.

Refund requests beyond the 30-day window are reviewed on a case-by-case basis. We may deny refund requests if we detect abuse of the refund policy, fraud, or violations of our Terms of Service.

This policy does not affect your statutory rights under applicable consumer protection laws.

If you have questions about this refund policy or the status of a refund request, please contact us at [email protected].